The Priory Rooms have successfully completed The Venue Standard assessment achieving high praise for facilities and customer experience. Launched last year The Venue Standard provides meetings and event buyers with a clear indication of the quality of both product and service offered by venues.

Meet-the-Metro.jpgThe Priory Rooms were delighted to receive exceptional feedback from the assessment. Top marks were given for the quality of their rooms, the equipment provided, catering service and overall customer experience. It commended the hard-working team for delivering “very good hospitality” and being “friendly and welcoming.”

The Venue Standard, which has been created by Excellence Squared, was benchmarked late last year across a range of venues across the UK, including The Priory Rooms. Gary Swarbrooke from The Venue Standard explained why the new assessment has been introduced to the market. “Demonstration of quality is the key to success within the modern meetings and events industry. Our plan includes the establishment of The Venue Standard as the first global assessment, ensuring fair comparison of venues by event buyers researching and planning events in a wide variety of different locations around the world.”

The assessment is carried out by staff experienced in certifying businesses for Investors in People, The Matrix Standard and a multitude of ISO standards. They examined The Priory Rooms on the four key areas; customer feedback, administration, the quality of product and service delivery.

The Priory Rooms were thrilled to receive a glowing report, with Gary Swarbrooke commenting on;

“Evidence of a well-trained and knowledgeable team who are able to support the equipment on site and ensure the smooth operation for clients.”

“A team able to anticipate problems before they arise and enabling expedient solutions to be found.”

“A good selection of beverages and good quality biscuits, snacking items, fruit and also dietary options offered.”

“Rooms are set up to a very good quality, attention to detail in the set-up of rooms. Pads, pens, delegate cards and sweets provided, plus a well-stocked conference stationery box.”

“The food was good quality, looked substantial and a good overall imaginative choice.”

“Very good feedback from the customer service forms regarding the team.”

The Priory Rooms was one of the first venues to undertake The Venue Standard. Business Development Manager Beth Sadler commented: “The assessment was an opportunity to consider the successful practice of our administration, service, products and customer feedback processes, and have them benchmarked against competitors. Most importantly, The Venue Standard rigorously questioned our practices and procedures from the customers’ perspective. The final result – a customer-orientated, well-rounded judgement of the venue which has helped set us apart in an increasingly crowded market. In particular it demonstrates that we take being compliant and consistent seriously, that investment and improvement is crucial and above all the customers’ expectations will be met. We are very happy to be one of the first to join The Venue Standard.”

The Priory Rooms team are delighted by the praise as they are dedicated to delivering excellent quality conference facilities and continuously strive to improve. Well done to all of the staff!